/* Direction: calm indigo SaaS — cool white, soft lavender, Inter Tight headings */
/* Completed by the platform from the short form: both modes, every
   palette token, each text-on-ground pair at its floor. To restyle, write the
   short form again (the decisions in one :root) and it is completed again. */

:root {
  --canvas: #fafafd;
  --surface: #ffffff;
  --surface-2: #f3f3fa;
  --border: #e4e4f0;
  --border-strong: #b2b2bb;
  --ink: #14142b;
  --muted: #5a5d7a;
  --accent: #4f46e5;
  --accent-hover: #433cc3;
  --accent-ink: #ffffff;
  --accent-text: #4338ca;
  --accent-strong: #3730a3;
  --accent-soft: #eeeefd;
  --accent-border: #ada9f2;
  --success: #15803d;
  --success-ink: #ffffff;
  --success-soft: #dfebe6;
  --success-strong: #137638;
  --warning: #b45309;
  --warning-ink: #ffffff;
  --warning-soft: #f2e6e0;
  --warning-strong: #a64c08;
  --danger: #dc2626;
  --danger-ink: #ffffff;
  --danger-soft: #f6e1e3;
  --danger-strong: #ba2020;
  --chart-1: #4f46e5;
  --chart-2: #ce31b1;
  --chart-3: #8c2906;
  --chart-4: #8e7a06;
  --chart-5: #015d36;
  --chart-6: #198ba4;

  --font-display: "Inter Tight", "Inter", system-ui, sans-serif;
  --font-body: "Inter", system-ui, sans-serif;
  --display-weight: 600;
  --display-tracking: -0.03em;
  --radius-card: 14px;
  --radius-btn: 10px;
  --radius-input: 10px;
  --shadow-card: 0 1px 2px rgb(20 20 60 / 0.05), 0 1px 1px rgb(20 20 60 / 0.03);
  --x-open: #3b82f6;
  --x-pending: #f59e0b;
  --x-resolved: #16a34a;
  --x-closed: #6b7280;
  --x-note: #eab308;
  --x-teal: #0d9488;
  --x-rose: #e11d48;
  --x-violet: #7c3aed;
  --x-band: #1c1a55;
  --x-on-photo: #ffffff;
  --font-mono: "JetBrains Mono Variable", ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  --font-sans: "Inter", system-ui, sans-serif;
  --eyebrow-tracking: 0.08em;
}

html[data-theme="dark"] {
  --canvas: #080817;
  --surface: #21212e;
  --surface-2: #141423;
  --border: #2b2b37;
  --border-strong: #52525d;
  --ink: #fafafd;
  --muted: #9999a1;
  --accent: #4f46e5;
  --accent-hover: #6962e9;
  --accent-ink: #ffffff;
  --accent-text: #817bed;
  --accent-strong: #817bed;
  --accent-soft: #181644;
  --accent-border: #282474;
  --success: #15803d;
  --success-ink: #ffffff;
  --success-soft: #0b221f;
  --success-strong: #499c68;
  --warning: #b45309;
  --warning-ink: #ffffff;
  --warning-soft: #2e1914;
  --warning-strong: #c57a40;
  --danger: #dc2626;
  --danger-ink: #ffffff;
  --danger-soft: #370f1a;
  --danger-strong: #e45656;
  --chart-1: #5954f3;
  --chart-2: #dc41bd;
  --chart-3: #db450e;
  --chart-4: #9c8600;
  --chart-5: #0f985d;
  --chart-6: #1799b4;
}

/* ===== Northdesk — app styles (tokens only) ===== */
:root {
  --shadow-pop: 0 14px 34px -10px color-mix(in srgb, var(--ink) 24%, transparent), 0 2px 6px color-mix(in srgb, var(--ink) 8%, transparent);
  --note-bg: color-mix(in srgb, var(--x-note) 17%, var(--surface));
  --note-bd: color-mix(in srgb, var(--x-note) 50%, var(--border));
  --note-ink: color-mix(in srgb, var(--x-note) 38%, var(--ink));
}
html { scroll-behavior: smooth; }
body { -webkit-font-smoothing: antialiased; overflow-x: hidden; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

/* motion: rest visible, rise in */
@keyframes rise { from { opacity: .55; transform: translateY(16px); } to { opacity: 1; transform: none; } }
@keyframes grow { from { transform: scaleY(.55); } to { transform: none; } }
@keyframes fadein { from { opacity: .4; } to { opacity: 1; } }
[data-inview].in { animation: rise .6s cubic-bezier(.2, .7, .2, 1) both; }
.chart-bar { transform-origin: bottom; animation: grow .7s cubic-bezier(.2, .7, .2, 1) both; }
.convo, .composer { animation: fadein .25s ease both; }
html.reduced-motion *, html.reduced-motion *::before, html.reduced-motion *::after { animation: none !important; transition: none !important; }

/* ===== brand & public nav ===== */
.brand { display: inline-flex; align-items: center; gap: .6rem; font-family: var(--font-display); font-weight: 600; font-size: 1.125rem; letter-spacing: -.02em; color: var(--ink); }
.brand-mark { display: grid; place-items: center; flex: none; width: 2rem; height: 2rem; border-radius: 10px; background: var(--accent); color: var(--accent-ink); box-shadow: inset 0 -2px 0 color-mix(in srgb, var(--ink) 18%, transparent); }
.brand-light { color: var(--x-on-photo); }
.brand-mark-light { background: color-mix(in srgb, var(--x-on-photo) 16%, transparent); color: var(--x-on-photo); box-shadow: none; }
.pubnav { position: relative; z-index: 40; background: var(--canvas); border-bottom: 1px solid var(--border); }
.navlink { padding: .5rem .75rem; border-radius: 8px; font-size: .9375rem; font-weight: 500; color: var(--muted); transition: color .15s, background .15s; }
.navlink:hover { color: var(--ink); background: var(--surface-2); }
.navlink:active { background: var(--accent-soft); }
.eyebrow { font-size: .8125rem; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; color: var(--accent-text); }
.hero-glow { background: radial-gradient(60% 70% at 88% 0%, color-mix(in srgb, var(--accent) 15%, transparent), transparent 70%), radial-gradient(45% 55% at 0% 0%, color-mix(in srgb, var(--accent) 8%, transparent), transparent 70%); }
.pub-glow { background: radial-gradient(50% 40% at 90% 0%, color-mix(in srgb, var(--accent) 11%, transparent), transparent 70%); min-height: calc(100vh - 4rem - 6rem); }

/* ===== hero inbox mock ===== */
.frame { border: 1px solid var(--border); border-radius: 16px; background: var(--surface); overflow: hidden; transform: perspective(1800px) rotateY(-9deg) rotateX(4deg) rotateZ(.6deg); transform-origin: left center; transition: transform .6s cubic-bezier(.2, .7, .2, 1); box-shadow: 0 44px 80px -34px color-mix(in srgb, var(--accent) 55%, transparent), 0 20px 40px -20px color-mix(in srgb, var(--ink) 30%, transparent); }
.frame:hover { transform: perspective(1800px) rotateY(-3deg) rotateX(1deg); }
.frame-bar { display: flex; align-items: center; gap: .4rem; padding: .6rem .8rem; background: var(--surface-2); border-bottom: 1px solid var(--border); }
.frame-bar > span { width: 9px; height: 9px; border-radius: 50%; background: color-mix(in srgb, var(--muted) 35%, var(--surface-2)); }
.frame-url { margin: 0 auto; display: flex; align-items: center; gap: .4rem; font-size: 11px; color: var(--muted); background: var(--surface); border: 1px solid var(--border); border-radius: 6px; padding: .15rem .8rem; }
.frame-body { display: grid; grid-template-columns: 43% 1fr; min-height: 372px; }
.mk-list { border-right: 1px solid var(--border); min-width: 0; }
.mk-lh { display: flex; justify-content: space-between; align-items: center; padding: .65rem .75rem; border-bottom: 1px solid var(--border); }
.mk-row { display: flex; align-items: center; gap: .55rem; padding: .6rem .75rem; border-bottom: 1px solid var(--border); background: var(--surface); }
.mk-row.is-active { background: var(--accent-soft); }
.mk-convo { display: flex; flex-direction: column; min-width: 0; background: var(--canvas); }
.mk-ch { display: flex; justify-content: space-between; align-items: center; gap: .5rem; padding: .65rem .8rem; border-bottom: 1px solid var(--border); background: var(--surface); }
.mk-thread { flex: 1; padding: .85rem; display: flex; flex-direction: column; gap: .75rem; }
.mk-msg { display: flex; gap: .5rem; }
.mk-who { font-size: 10px; font-weight: 600; margin-bottom: 3px; }
.mk-who span { font-weight: 400; color: var(--muted); margin-left: .35rem; }
.mk-bubble { font-size: 11px; line-height: 1.5; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: .5rem .7rem; }
.mk-staff { background: var(--accent-soft); border-color: color-mix(in srgb, var(--accent) 22%, var(--border)); }
.mk-note { background: var(--note-bg); border-color: var(--note-bd); }
.mk-lock, .mk-who .mk-lock { display: inline-block; font-size: 9px; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--note-ink); margin-right: .35rem; margin-left: 0; }
.mk-who .mk-lock { margin-left: .35rem; }
.mk-comp { margin: .6rem; padding: .55rem .7rem; border: 1px solid var(--border); border-radius: 10px; background: var(--surface); font-size: 11px; display: flex; justify-content: space-between; align-items: center; gap: .5rem; }
.mk-comp > span:first-child { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.mk-send { background: var(--accent); color: var(--accent-ink); border-radius: 7px; padding: .22rem .65rem; font-weight: 600; }
.frame .pill, .bento .pill { font-size: 10px; padding: 1px 8px; }
.float-chip { position: absolute; left: -1.5rem; bottom: -1.5rem; gap: .65rem; align-items: center; padding: .7rem 1rem; background: var(--surface); border: 1px solid var(--border); border-radius: 12px; box-shadow: var(--shadow-pop); }
@media (max-width: 1023px) { .frame { transform: none; } .float-chip { left: .75rem; } }
@media (max-width: 639px) { .frame-body { grid-template-columns: 1fr; min-height: 0; } .mk-list { display: none; } }

/* ===== bento ===== */
.bento { display: flex; flex-direction: column; gap: 1.5rem; padding: 1.5rem; border: 1px solid var(--border); border-radius: 20px; background: var(--surface); box-shadow: var(--shadow-card); overflow: hidden; transition: border-color .2s, box-shadow .25s, transform .25s; }
.bento:hover { border-color: color-mix(in srgb, var(--accent) 30%, var(--border)); box-shadow: var(--shadow-pop); transform: translateY(-2px); }
.bento-ic { display: grid; place-items: center; width: 2.25rem; height: 2.25rem; border-radius: 10px; background: var(--accent-soft); color: var(--accent-text); }
.bento-snip { margin-top: auto; padding: .75rem; border-radius: 12px; background: var(--surface-2); border: 1px solid var(--border); }
.mk-stack .mk-row { border: 1px solid var(--border); border-radius: 10px; margin-bottom: .4rem; padding: .65rem .8rem; }
.mk-stack .mk-row:last-child { margin-bottom: 0; }
.mk-menu { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; overflow: hidden; }
.mk-menu-q { padding: .4rem .7rem; font-size: 11px; font-family: var(--font-mono, monospace); color: var(--muted); border-bottom: 1px solid var(--border); }
.mk-menu-i { display: flex; flex-direction: column; padding: .5rem .7rem; font-size: 11px; }
.mk-menu-i b { font-weight: 600; }
.mk-menu-i span { color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.mk-menu-i.is-sel { background: var(--accent-soft); }
.mk-sla { display: flex; flex-direction: column; gap: .5rem; }
.mk-link .mk-url { display: flex; align-items: center; gap: .4rem; font-family: var(--font-mono, monospace); font-size: 11px; color: var(--muted); background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: .35rem .6rem; margin-bottom: .6rem; }
.mk-role { display: flex; align-items: center; gap: .6rem; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: .65rem .8rem; }
.how-card { padding: 1.75rem; border: 1px solid var(--border); border-radius: 20px; background: var(--surface); box-shadow: var(--shadow-card); }
.how-n { font-family: var(--font-display); font-size: 3.25rem; line-height: 1; font-weight: 600; letter-spacing: -.04em; color: color-mix(in srgb, var(--accent) 38%, var(--surface)); }
.cta-band { background: radial-gradient(70% 90% at 50% 0%, color-mix(in srgb, var(--accent) 50%, var(--x-band)), var(--x-band) 72%); }
.cta-primary { background: var(--x-on-photo); color: var(--x-band); border-color: transparent; }
.cta-primary:hover { background: color-mix(in srgb, var(--x-on-photo) 88%, var(--x-band)); }
.cta-ghost { background: transparent; color: var(--x-on-photo); border-color: color-mix(in srgb, var(--x-on-photo) 38%, transparent); }
.cta-ghost:hover { background: color-mix(in srgb, var(--x-on-photo) 12%, transparent); }

/* ===== forms & public pages ===== */
.form-card { padding: 1.75rem; }
@media (max-width: 480px) { .form-card { padding: 1.25rem; } }
.alert-success { background: var(--success-soft); color: var(--success-strong); border-color: color-mix(in srgb, var(--success) 30%, var(--border)); }
.select-sm { height: 2rem; padding-top: 0; padding-bottom: 0; font-size: .8125rem; min-height: 0; }
.input-inline { height: 2.25rem; max-width: 22rem; }
.btn.is-disabled { opacity: .4; pointer-events: none; }
.divider { display: flex; align-items: center; gap: .75rem; margin: 1.25rem 0; color: var(--muted); font-size: .8125rem; }
.divider::before, .divider::after { content: ""; flex: 1; height: 1px; background: var(--border); }
.demo-box { border: 1px dashed color-mix(in srgb, var(--accent) 45%, var(--border)); background: var(--accent-soft); border-radius: 12px; padding: 1rem; }
.signin-art { position: relative; overflow: hidden; background: radial-gradient(90% 70% at 15% 0%, color-mix(in srgb, var(--accent) 65%, var(--x-band)), var(--x-band) 75%); }
.signin-art::after { content: ""; position: absolute; right: -8rem; bottom: -8rem; width: 26rem; height: 26rem; border-radius: 50%; background: color-mix(in srgb, var(--x-on-photo) 7%, transparent); }
.steps { display: grid; grid-template-columns: repeat(3, 1fr); gap: .75rem; list-style: none; padding: 0; margin: 0; }
.step { display: flex; align-items: center; gap: .6rem; padding: .75rem 1rem; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); color: var(--muted); }
.step-dot { display: grid; place-items: center; flex: none; width: 1.5rem; height: 1.5rem; border-radius: 50%; font-size: .75rem; font-weight: 600; background: var(--surface-2); border: 1px solid var(--border); }
.step.done .step-dot { background: var(--x-resolved); border-color: var(--x-resolved); color: var(--surface); }
.step.done { color: var(--ink); }
.step.active { color: var(--ink); border-color: color-mix(in srgb, var(--accent) 45%, var(--border)); background: var(--accent-soft); }
.step.active .step-dot { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.steps-sm { grid-template-columns: 1fr; gap: .35rem; }
.steps-sm .step { padding: .35rem .6rem; font-size: 11px; }
.steps-sm .step-dot { width: 1.15rem; height: 1.15rem; font-size: 10px; }
@media (max-width: 520px) { .steps { grid-template-columns: 1fr; } }

/* ===== pills, avatars, dots ===== */
.pill { --c: var(--x-closed); display: inline-flex; align-items: center; gap: .4rem; padding: 2px 10px; border-radius: 999px; font-size: .75rem; line-height: 1.125rem; font-weight: 500; white-space: nowrap; background: color-mix(in srgb, var(--c) 13%, var(--surface)); color: color-mix(in srgb, var(--c) 62%, var(--ink)); }
.pill > i { width: 6px; height: 6px; border-radius: 50%; background: var(--c); }
.pill-open { --c: var(--x-open); } .pill-pending { --c: var(--x-pending); } .pill-resolved { --c: var(--x-resolved); } .pill-closed { --c: var(--x-closed); }
.avatar { --c: var(--accent); display: inline-grid; place-items: center; flex: none; width: 2rem; height: 2rem; border-radius: 50%; font-size: .75rem; font-weight: 600; letter-spacing: .01em; background: color-mix(in srgb, var(--c) 16%, var(--surface)); color: color-mix(in srgb, var(--c) 68%, var(--ink)); }
.avatar-sm { width: 1.5rem; height: 1.5rem; font-size: .625rem; }
.avatar-lg { width: 2.75rem; height: 2.75rem; font-size: .9375rem; }
.avatar-empty { background: transparent; border: 1px dashed var(--border); color: var(--muted); }
.av-0 { --c: var(--accent); } .av-1 { --c: var(--x-teal); } .av-2 { --c: var(--x-rose); } .av-3 { --c: var(--x-violet); } .av-4 { --c: var(--x-pending); } .av-5 { --c: var(--x-open); }
.pdot { width: 8px; height: 8px; border-radius: 50%; flex: none; display: inline-block; background: var(--x-closed); }
.p-normal { background: var(--x-open); } .p-high { background: var(--x-pending); } .p-urgent { background: var(--danger); }
.badge-note { background: var(--note-bg); color: var(--note-ink); border: 1px solid var(--note-bd); display: inline-flex; align-items: center; gap: .25rem; }

/* ===== app shell ===== */
.shell { display: flex; min-height: 100dvh; background: var(--canvas); }
.sidebar { width: 15rem; flex: none; display: flex; flex-direction: column; position: sticky; top: 0; height: 100dvh; background: var(--surface); border-right: 1px solid var(--border); transition: width .2s ease, transform .25s ease; z-index: 50; }
.sb-head { height: 3.5rem; display: flex; align-items: center; padding: 0 1rem; border-bottom: 1px solid var(--border); }
.sb-nav { flex: 1; padding: .75rem; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; }
.sb-foot { padding: .75rem; border-top: 1px solid var(--border); }
.sb-link { display: flex; align-items: center; gap: .75rem; height: 2.5rem; padding: 0 .75rem; border-radius: 10px; font-size: .875rem; font-weight: 500; color: var(--muted); transition: background .15s, color .15s; }
.sb-link:hover { background: var(--surface-2); color: var(--ink); }
.sb-link:active { background: var(--accent-soft); }
.sb-link[aria-current="page"] { background: var(--accent-soft); color: var(--accent-text); }
.sb-count { margin-left: auto; font-size: .6875rem; font-weight: 600; padding: 1px 7px; border-radius: 99px; background: var(--accent); color: var(--accent-ink); }
.scrim { display: none; }
.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.shell.is-inbox, .shell.is-inbox .main { height: 100dvh; overflow: hidden; }
@media (min-width: 1024px) {
  .shell.sb-collapsed .sidebar { width: 4.25rem; }
  .shell.sb-collapsed .sb-label { display: none; }
  .shell.sb-collapsed .sb-link { justify-content: center; padding: 0; }
  .shell.sb-collapsed .sb-head { justify-content: center; padding: 0; }
  .shell.sb-collapsed .sb-head .brand > span:last-child { display: none; }
}
@media (max-width: 1023px) {
  .sidebar { position: fixed; left: 0; top: 0; width: 16rem; transform: translateX(-102%); box-shadow: var(--shadow-pop); }
  .shell.drawer-open .sidebar { transform: none; }
  .scrim { display: block; position: fixed; inset: 0; z-index: 45; background: color-mix(in srgb, var(--ink) 42%, transparent); opacity: 0; pointer-events: none; transition: opacity .25s; }
  .shell.drawer-open .scrim { opacity: 1; pointer-events: auto; }
}
.topbar { position: sticky; top: 0; z-index: 30; display: flex; align-items: center; gap: .5rem; height: 3.5rem; flex: none; padding: 0 1rem; background: var(--surface); border-bottom: 1px solid var(--border); }
.shell.is-inbox .topbar { position: static; }
.topsearch { display: flex; align-items: center; gap: .5rem; flex: 1; max-width: 26rem; height: 2.25rem; padding: 0 .75rem; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-2); color: var(--muted); transition: border-color .15s, background .15s, box-shadow .15s; }
.topsearch:focus-within { border-color: var(--accent); background: var(--surface); box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 16%, transparent); }
.topsearch input { flex: 1; min-width: 0; background: transparent; border: 0; outline: 0; font-size: .875rem; color: var(--ink); }
.topsearch input::placeholder { color: var(--muted); }
.topsearch-sm { max-width: none; height: 2rem; }
.umenu { position: relative; }
.umenu summary { list-style: none; display: flex; align-items: center; gap: .5rem; cursor: pointer; padding: .25rem .4rem; border-radius: 10px; transition: background .15s; }
.umenu summary::-webkit-details-marker { display: none; }
.umenu summary:hover { background: var(--surface-2); }
.umenu-name { display: none; font-size: .875rem; font-weight: 500; }
@media (min-width: 640px) { .umenu-name { display: inline; } }
.umenu-pop { position: absolute; right: 0; top: calc(100% + .5rem); width: 16rem; padding: .35rem; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); box-shadow: var(--shadow-pop); z-index: 60; animation: fadein .15s ease both; }
.umenu-item { display: flex; align-items: center; gap: .6rem; padding: .55rem .75rem; border-radius: 8px; font-size: .875rem; text-align: left; color: var(--ink); transition: background .15s; }
.umenu-item:hover { background: var(--surface-2); }
.demo-strip { display: flex; align-items: center; gap: .6rem; padding: .5rem 1rem; font-size: .8125rem; background: color-mix(in srgb, var(--x-pending) 16%, var(--surface)); border-bottom: 1px solid color-mix(in srgb, var(--x-pending) 35%, var(--border)); color: color-mix(in srgb, var(--x-pending) 35%, var(--ink)); }
.demo-strip a { margin-left: auto; font-weight: 600; text-decoration: underline; white-space: nowrap; }
@media (max-width: 639px) { .demo-strip { flex-wrap: wrap; } .demo-strip a { margin-left: 1.6rem; } }
.page { width: 100%; max-width: 80rem; margin: 0 auto; padding: 1.5rem 1rem 3rem; }
@media (min-width: 1024px) { .page { padding: 2rem 2rem 4rem; } }
.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 1rem; margin-bottom: 1.5rem; }
@media (max-width: 639px) { .page-head { flex-direction: column; } .page-head .btn { min-height: 2.75rem; } }

/* kpis, chart */
.kpi { --c: var(--accent); }
.kpi-open { --c: var(--x-open); } .kpi-pending { --c: var(--x-pending); } .kpi-resolved { --c: var(--x-resolved); } .kpi-accent { --c: var(--accent); }
.kpi-ic { --c: var(--accent); display: grid; place-items: center; width: 2.25rem; height: 2.25rem; border-radius: 10px; background: color-mix(in srgb, var(--c) 14%, var(--surface)); color: color-mix(in srgb, var(--c) 70%, var(--ink)); }
.kpi .kpi-ic { --c: inherit; background: color-mix(in srgb, var(--c) 14%, var(--surface)); }
.kpi { transition: box-shadow .2s, transform .2s; } .kpi:hover { box-shadow: var(--shadow-pop); transform: translateY(-1px); }
.kpi .kpi-ic { background: color-mix(in srgb, var(--accent) 14%, var(--surface)); }
.kpi-open .kpi-ic { background: color-mix(in srgb, var(--x-open) 14%, var(--surface)); color: color-mix(in srgb, var(--x-open) 70%, var(--ink)); }
.kpi-pending .kpi-ic { background: color-mix(in srgb, var(--x-pending) 16%, var(--surface)); color: color-mix(in srgb, var(--x-pending) 60%, var(--ink)); }
.kpi-resolved .kpi-ic { background: color-mix(in srgb, var(--x-resolved) 14%, var(--surface)); color: color-mix(in srgb, var(--x-resolved) 65%, var(--ink)); }
.chart { display: grid; grid-template-columns: repeat(14, minmax(0, 1fr)); gap: .35rem; height: 15rem; margin-top: 1.25rem; }
.chart-col { display: grid; grid-template-rows: auto 1fr auto; justify-items: center; gap: .3rem; min-width: 0; }
.chart-bar { align-self: end; width: 100%; max-width: 30px; border-radius: 6px 6px 3px 3px; background: var(--accent); opacity: .82; transition: opacity .15s; }
.chart-col:hover .chart-bar { opacity: 1; }
.chart-n, .chart-x { font-size: .6875rem; color: var(--muted); font-variant-numeric: tabular-nums; }
.hbar { height: 8px; border-radius: 99px; background: var(--surface-2); overflow: hidden; }
.hbar > i { display: block; height: 100%; border-radius: 99px; background: var(--chart-1); }
.hb-1 { background: var(--chart-2) !important; } .hb-2 { background: var(--chart-3) !important; } .hb-3 { background: var(--chart-4) !important; } .hb-4 { background: var(--chart-5) !important; } .hb-5 { background: var(--chart-6) !important; }

/* tables */
.tbl-wrap { overflow: auto; max-height: calc(100dvh - 17rem); min-height: 6rem; border: 1px solid var(--border); border-radius: var(--radius-card); background: var(--surface); box-shadow: var(--shadow-card); }
.tbl { width: 100%; border-collapse: separate; border-spacing: 0; font-size: .875rem; }
.tbl th { position: sticky; top: 0; z-index: 1; padding: .7rem 1rem; text-align: left; font-size: .6875rem; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); background: var(--surface-2); border-bottom: 1px solid var(--border); white-space: nowrap; }
.tbl td { padding: .8rem 1rem; border-bottom: 1px solid var(--border); vertical-align: middle; }
.tbl tbody tr:last-child td { border-bottom: 0; }
.tbl tbody tr { transition: background .15s; }
.tbl tbody tr:hover { background: color-mix(in srgb, var(--accent) 4%, var(--surface)); }
@media (max-width: 639px) {
  .tbl-wrap { max-height: none; }
  .tbl thead { display: none; }
  .tbl, .tbl tbody { display: block; }
  .tbl tr { display: block; padding: .75rem 1rem; border-bottom: 1px solid var(--border); }
  .tbl tbody tr:last-child { border-bottom: 0; }
  .tbl td { display: flex; justify-content: space-between; align-items: center; gap: 1rem; padding: .35rem 0; border: 0; text-align: right; }
  .tbl td::before { content: attr(data-label); flex: none; font-size: .75rem; color: var(--muted); text-align: left; }
  .tbl td .input-inline, .tbl td form { width: 100%; max-width: none; }
}
.empty { display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; gap: .5rem; padding: 3rem 1.5rem; color: var(--muted); }
.empty .font-medium { color: var(--ink); max-width: 22rem; }
.empty-ic { display: grid; place-items: center; width: 3rem; height: 3rem; border-radius: 14px; background: var(--accent-soft); color: var(--accent-text); margin-bottom: .5rem; }
.modal-body { padding: 1.5rem; width: min(30rem, calc(100vw - 2rem)); }
.modal-foot { display: flex; justify-content: flex-end; gap: .5rem; margin-top: 1.5rem; }
@media (max-width: 480px) { .modal-foot { flex-direction: column-reverse; } .modal-foot .btn { width: 100%; min-height: 2.75rem; } }

/* ===== inbox ===== */
.inbox { flex: 1; min-height: 0; display: grid; grid-template-columns: 13rem 22rem minmax(0, 1fr); background: var(--surface); }
.views { padding: 1rem .75rem; overflow: auto; background: var(--canvas); border-right: 1px solid var(--border); }
.views-title { padding: 0 .5rem 1rem; }
.view { display: flex; align-items: center; gap: .6rem; height: 2.25rem; padding: 0 .6rem; border-radius: 8px; font-size: .875rem; font-weight: 500; color: var(--muted); transition: background .15s, color .15s; }
.view:hover { background: var(--surface-2); color: var(--ink); }
.view:active { background: var(--accent-soft); }
.view.is-active { background: var(--accent-soft); color: var(--accent-text); }
.view-n { margin-left: auto; font-size: .75rem; font-variant-numeric: tabular-nums; color: var(--muted); }
.view.is-active .view-n { color: var(--accent-text); }
.listcol { display: flex; flex-direction: column; min-height: 0; min-width: 0; background: var(--surface); border-right: 1px solid var(--border); }
.list-head { display: grid; grid-template-columns: 1fr 1fr; gap: .5rem; padding: .75rem; border-bottom: 1px solid var(--border); }
.list-head .topsearch { grid-column: 1 / -1; }
.list-scroll { flex: 1; overflow: auto; }
.list-foot { display: flex; justify-content: space-between; align-items: center; padding: .6rem .75rem; border-top: 1px solid var(--border); font-size: .8125rem; color: var(--muted); }
.convo-col { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--canvas); }
#convo-slot { position: relative; flex: 1; min-height: 0; }
.convo-empty { position: absolute; inset: 0; display: grid; place-items: center; }
.tk { position: relative; display: flex; gap: .75rem; padding: .9rem 1rem; border-bottom: 1px solid var(--border); color: inherit; cursor: pointer; transition: background .15s; }
.tk:hover { background: var(--surface-2); }
.tk:active { background: var(--accent-soft); }
.tk.is-active { background: var(--accent-soft); }
.tk.is-active::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--accent); }
.tk:focus-visible { outline-offset: -2px; }
.tk-main { min-width: 0; flex: 1; }
.tk-top { display: flex; align-items: center; gap: .5rem; }
.tk-name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: .8125rem; color: var(--muted); }
.tk-time { font-size: .75rem; color: var(--muted); font-variant-numeric: tabular-nums; }
.tk-subj { font-size: .875rem; font-weight: 600; margin-top: .15rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tk-prev { font-size: .8125rem; color: var(--muted); margin-top: .1rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tk-meta { display: flex; align-items: center; gap: .4rem; margin-top: .5rem; }
.tk-cat { font-size: .6875rem; color: var(--muted); border: 1px solid var(--border); border-radius: 6px; padding: 0 6px; line-height: 1.1rem; }
@media (max-width: 1279px) { .inbox { grid-template-columns: 12rem 20rem minmax(0, 1fr); } }
@media (max-width: 1023px) {
  .inbox { grid-template-columns: minmax(0, 1fr); grid-template-rows: auto minmax(0, 1fr); }
  .views { display: flex; gap: .4rem; overflow-x: auto; padding: .6rem .75rem; border-right: 0; border-bottom: 1px solid var(--border); scrollbar-width: none; }
  .views-title { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); padding: 0; }
  .view { flex: none; height: 2.25rem; padding: 0 .85rem; border: 1px solid var(--border); background: var(--surface); }
  .view.is-active { border-color: color-mix(in srgb, var(--accent) 40%, var(--border)); }
  .listcol { border-right: 0; }
  .convo-col { display: none; }
  .inbox[data-pane="convo"] { grid-template-rows: minmax(0, 1fr); }
  .inbox[data-pane="convo"] .views, .inbox[data-pane="convo"] .listcol { display: none; }
  .inbox[data-pane="convo"] .convo-col { display: flex; }
}

/* conversation */
.convo { position: absolute; inset: 0; display: grid; grid-template-columns: minmax(0, 1fr); overflow: hidden; }
@media (min-width: 1280px) { .convo { grid-template-columns: minmax(0, 1fr) 19.5rem; } }
.convo-main { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.convo-head { display: flex; align-items: center; gap: .75rem; padding: .75rem 1rem; background: var(--surface); border-bottom: 1px solid var(--border); }
.thread { flex: 1; min-height: 0; overflow: auto; padding: 1.25rem; display: flex; flex-direction: column; gap: 1.25rem; scroll-behavior: smooth; }
.msg { display: flex; align-items: flex-start; gap: .75rem; max-width: 48rem; }
.msg-body { min-width: 0; flex: 1; }
.msg-meta { display: flex; align-items: center; flex-wrap: wrap; gap: .5rem; margin-bottom: .35rem; font-size: .8125rem; }
.msg-meta time { font-size: .75rem; color: var(--muted); }
.bubble { padding: .75rem 1rem; border: 1px solid var(--border); border-radius: 14px; border-top-left-radius: 4px; background: var(--surface); font-size: .9rem; line-height: 1.6; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg-staff .bubble { background: var(--accent-soft); border-color: color-mix(in srgb, var(--accent) 20%, var(--border)); }
.msg-note .bubble { background: var(--note-bg); border-color: var(--note-bd); }
.composer { padding: .75rem 1rem 1rem; background: var(--surface); border-top: 1px solid var(--border); }
.seg { display: inline-flex; position: relative; padding: 3px; margin-bottom: .6rem; border-radius: 10px; background: var(--surface-2); }
.seg label { cursor: pointer; }
.seg input { position: absolute; opacity: 0; pointer-events: none; }
.seg span { display: inline-flex; align-items: center; gap: .4rem; padding: .3rem .8rem; border-radius: 8px; font-size: .8125rem; font-weight: 500; color: var(--muted); transition: background .15s, color .15s; }
.seg input:checked + span { background: var(--surface); color: var(--ink); box-shadow: var(--shadow-card); }
.seg input:focus-visible + span { outline: 2px solid var(--accent); }
.composer-box { position: relative; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); transition: border-color .15s, box-shadow .15s, background .2s; }
.composer-box:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 16%, transparent); }
.composer-ta { display: block; width: 100%; min-height: 5.5rem; max-height: 14rem; padding: .75rem .9rem; resize: vertical; border: 0; outline: 0; background: transparent; font: inherit; font-size: .9rem; line-height: 1.55; color: var(--ink); }
.composer-foot { display: flex; align-items: center; gap: .5rem; padding: .5rem .6rem; border-top: 1px solid var(--border); }
.composer:has(input[value="note"]:checked) .composer-box { background: var(--note-bg); border-color: var(--note-bd); }
.composer:has(input[value="note"]:checked) .composer-foot { border-color: var(--note-bd); }
.composer:has(input[value="note"]:checked) #after { display: none; }
.composer:has(input[value="note"]:checked) .send-label::after { content: " note"; }
.canned-menu { position: absolute; left: 0; right: 0; bottom: calc(100% + .5rem); max-height: 15rem; overflow: auto; border: 1px solid var(--border); border-radius: 12px; background: var(--surface); box-shadow: var(--shadow-pop); z-index: 20; padding: .25rem; }
.canned-menu[hidden] { display: none; }
.canned-head { padding: .4rem .6rem; font-size: .6875rem; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }
.canned-item { display: flex; flex-direction: column; width: 100%; padding: .5rem .6rem; border-radius: 8px; text-align: left; font-size: .8125rem; }
.canned-item b { font-weight: 600; }
.canned-item span { color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.canned-item.is-sel, .canned-item:hover { background: var(--accent-soft); }
.details { display: flex; flex-direction: column; gap: 1.25rem; padding: 1.25rem; overflow: auto; background: var(--surface); border-left: 1px solid var(--border); }
@media (max-width: 1279px) {
  .details { position: absolute; top: 0; right: 0; bottom: 0; width: min(21rem, 100%); z-index: 5; transform: translateX(102%); transition: transform .25s ease; box-shadow: var(--shadow-pop); }
  .convo.details-open .details { transform: none; }
}
.dsec { padding-top: 1.25rem; border-top: 1px solid var(--border); }
.dsec-title { margin-bottom: .75rem; font-size: .6875rem; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }
.sla { display: grid; gap: .45rem; padding: .8rem; border-radius: 10px; background: var(--surface-2); }
.sla-bar { height: 6px; border-radius: 99px; overflow: hidden; background: color-mix(in srgb, var(--muted) 22%, transparent); }
.sla-bar > i { display: block; height: 100%; border-radius: 99px; background: var(--accent); }
.sla-ok .sla-bar > i, .sla-bar.sla-ok > i { background: var(--x-resolved); }
.sla-warn .sla-bar > i { background: var(--x-pending); }
.sla-bad .sla-bar > i, .sla-bar.sla-bad > i { background: var(--danger); }
.sla-idle .sla-bar > i { background: var(--x-closed); }
.other { display: flex; justify-content: space-between; align-items: center; gap: .5rem; padding: .45rem .5rem; border-radius: 8px; font-size: .8125rem; transition: background .15s; }
.other:hover { background: var(--surface-2); }
.skeleton-pane { padding: 1.25rem; display: grid; gap: 1rem; }