Northdesk brings every request into a single shared inbox, so your team can reply, hand off and follow up without anything slipping through.
Private status links, SLA timers and canned replies built in.
Features
Built for small teams that want to answer well, not manage software.
Every request lands in one queue. See who owns what, filter by status and never answer the same customer twice.
Marta Kowalski
3hCharged twice for my October plan
Olivia Bennett
9hCannot add a teammate
Grace Mensah
1dLogin works on mobile, not desktop
Talk behind the scenes. Notes stay yellow and never reach the customer.
Can we refund the duplicate charge?
Internal noteApproved. Refund the second charge only.
Type “/” in the reply box and insert a saved answer in two keystrokes.
Set a first-reply target and watch every ticket count down to it.
Due in 1h 24m
Target 4hOverdue by 32m
Target 2hCustomers follow their request on a private page, no account needed.
/t/9f2c7e4a…
Give admins full control and keep agents focused on the inbox. Invite people with an email or let them sign in with Google.
Alex Morgan
Settings, team, all tickets
Priya Raman
Reply, notes, assign
Tomás Herrera
Reply, notes, assign
Built for people
When everyone sees the same queue, hand-offs stop being awkward. Pick up a ticket, leave a note for a colleague, and let the customer see that someone is on it.
Everyone sees the same queue
No more forwarded emails or lost threads.
Clear ownership
Assign a ticket and the whole team knows who has it.
Calm, consistent answers
Canned replies keep the tone steady when it gets busy.
How it works
They fill in the public request form. They get a confirmation email and a private link right away.
The request appears in the shared inbox. Assign it, reply, leave notes and set the status.
Each reply is emailed and shown on their status page, until the request is resolved.
Open the demo inbox and see how a shared helpdesk feels when it stays out of your way.